Privacy Policy
InBalance Sports Therapy & Pilates is committed to ensuring that all personal data received is recorded and stored securely and is not shared with any other agency or organisation.​
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Processing of client data
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As part of your initial consultation or initial Pilates class, a registration form/health questionnaire is completed, which includes personal information. This information is then stored on a secure and encripted online database accessible only by InBalance. Contact information is used to inform you of a change to your appointment or class and to provide information relating to offers or other news/updates. We use email to send you any exercise programmes, advice, receipts or to communicate in relation to your treatment.
You may also be contacted if we need to obtain or provide additional information; to confirm that our records are correct for general communication in relation to our services. We don't rent or trade email lists with other organisations and businesses.
You can unsubscribe from any news, updates or information by contacting Natalie Carter contact@inbalancesolutions.co.uk or by selecting 'unsubscribe' in any of the emails your receive . We will however, need to provide you with information regarding appointment/class changes by email. If you would prefer to be contacted by telephone, please contact us stating this.
Your information is not shared with any other organisation unless by express permission if you have requested a referral on to another organisation. Your consent will be recorded in writing in this instance.
You are entitled to view, amend or delete your personal data. Please email your request to Natalie Carter at contact@inbalancesolutions.co.uk​
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Special categories of personal data
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In order that the service offered to you is specific to your individual needs and that any contraindications to treatment or exercise are highlighted, InBalance Sports Therapy & Pilates collects health related information from you. This information is strictly confidential and is not shared with any other third party.
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In accordance with Section B8 of the CNHC Code, InBalance Sports Therapy & Pilates will store any health records securely and in good condition for 8 years from your last visit or until your 25th Birthday if you are a child. Fitness to exercise screening forms will be kept for a minimum of 12 months and reviewed annually.
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This Privacy Notice will be reviewed annually.
InBalance Membership
Terms & Conditions
It’s important to us that you are completely clear from the outset the way in which we will deliver our services to you. If you are planning to join the InBalance App (“the Membership”) then you must read these terms and conditions in full prior to purchasing.
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Membership Terms: Key Details
The terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by InBalance Sports Therapy & Pilates. Please read them carefully as they affect your rights and liabilities under law and set out the terms under which InBalance Sports Therapy & Pilates(“we”, “our” or “us”) provide services to you, as purchaser of the membership. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
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Membership Outline
The InBalance App is a membership platform for individuals who want to learn how to rebuild strength, improve mobility and restore confidence in movement. The membership is an ongoing commitment where you can get regular support and guidance.
The aim of the InBalance app is to provide education, support and encouragement. It is designed specifically for women over 40 who want to feel strong, mobile, and confident in their bodies, especially if they’re recovering from past injuries or feeling hesitant about movement. With safe, effective, and time-efficient workouts, the aim is to help you rebuild strength, improve mobility, and restore trust in your body — all from the comfort of your home. More than just workouts, our app offers expert guidance, mindful movement education, and practical wellbeing tools to support a resilient, active lifestyle at any stage of life.
Membership Specifics
There are four elements to the membership:
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Weekly Live online classes
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Monthly Q&A Sessions
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A library of workouts to access at any time
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A community of others on a similar movement journey
Live online classes
The live classes will be led by Natalie Carter. From time to time they may also be joined by expert coaches and consultants who are specialists in different areas of health and wellness.
The weekly classes will take place, either directly via Zoom (or another similar video conferencing platform) for approximately 1 hour. Unless there are unforeseen circumstances, the video calls will take place at the same time and day each week and we will notify you of the times within the app.
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During each of the weekly live sessions, we will run through a guided Pilates-based workout. You will have an opportunity to ask questions and clarify movements or discuss any concerns.
The information and guidance shared will be based on my experience as a Graduate Sports Therapist, an experienced Pilates teacher and informed by my background in clinical biomechanics.
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Question & Answer Sessions
Each week you will get the chance to ask questions about your fitness and lifestyle and receive tailored bespoke support. All of the Q&As will be delivered on completion of the weekly workouts via Zoom or another similar video conferencing platform. This will provide you with the opportunity to ask questions and discuss your own circumstances and get support.
Workout Library
In addition to the group classes and live Q&As there will be videos provided for at-home workouts. The library within the app contains over 130 workouts and strength training recommendations. New videos will be uploaded each month. For best results you should work through the video material in your own time to complement the weekly live classes.
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Online community
You will have access to a private community to support you during the Membership. The intention of the online community group is to provide community support and a network of individuals at a similar stage of their health and fitness journey and who are facing similar challenges.
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From time to Natalie Carter may post and offer support in the online community group but there is no guarantee that posts will be responded to immediately or that any online mailboxes will be monitored.
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Please be advised that whilst we hope that you will be able to utilise the community group, we make no guarantees as to the availability of the group and/or the content within the group at any time.
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Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other members. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the membership with immediate effect.
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Disclaimers
The aim of the membership is to provide you with the tools and understanding to build a safe and effective exercise routine into your lifestyle. The success of this is individual and personal to you and whilst the strategies and techniques which we will provide are tested, it is not intended that you will watch a video or read a blog and that you will instantly see improvements.
We make no guarantees or claims as to the success of any member. Each individual is unique and their circumstances and challenges are unique to them. The aim is that by working through the classes and taking advantage of all of the elements which the membership has to offer you will have new information, strategies and techniques to feel stronger, to move more and to build confidence in movement.
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All information provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the membership. We are not responsible for any loss of opportunity or any investments which you make.
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No content in this membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately.
We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.
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Contact and Schedule
It is the intention that the membership will run continuously and that any training material, live Q&As and live class sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.
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Throughout the membership we will be available by email Monday to Friday between 8am to 6pm via contact@inbalancesolutions.co.uk and will respond as soon as possible and within 48 hours during the hours stated.
If you have a technical query relating to accessing the membership please include “Tech” in the subject line of your email correspondence.
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You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.
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Payment Terms
The cost of the membership is set at the time you subscribe. On subscription you will agree to monthly payments via Stripe which will be taken on the same day each month.
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The membership subscription is set to auto-renew. Once you have paid your monthly or annual fee you will gain access to all of the membership benefits. Should you wish to cancel you can do so at any time through your online portal. If you do leave and re-join at a later date, you will lose the membership rate on which you are currently subscribed and whilst we would be happy to welcome you back, the membership fees may have increased. Should you seek to cancel the subscription close to the billing period renewal date you may still be charged for a further month during which you can continue to use the benefits of the membership.
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Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found above.
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We utilise Mailerlite to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool. We may also communicate with you directly via the app.
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During the course of the membership you may have access to confidential information, in particular the personal affairs of others on the course, if they choose to share this via the community group. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
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You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.
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Refunds and Cancellation
It is our aim that you will be completely happy with the Membership and find educational content, health and wellness opportunities and form friendships. However, we appreciate that there may come a time when you wish to leave the Membership.
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In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to InBalance Sports Therapy & Pilates, 17/19 Station Street, Misterton, Doncaster, DN10 4BY and a full refund will be provided within 14 working days.
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In the event that one or more training sessions have already taken place, or that you have accessed any of the training material, or community groups within the first 14 days following your subscription, you are still entitled to request a refund but the value of the content which you have accessed shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the membership.
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There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.
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Should you wish to cancel your membership you can do so at any time and will continue to have access for the remainder of the period for which you have already paid.
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We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable.
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Intellectual Property
During your time as a member you will have access to course materials. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.
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Complaints
If you have a complaint about the programme this should be made in writing to Natalie Carter at contact@inbalancesolutions.co.uk.
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Frequently Asked Questions
1.What happens if I can’t make a live session?
As far as possible, the live classes will be held via Zoom. If not they will be recorded uploaded on to the membership platform within 48 hours following the end of a live session. From time to time technology may fail and the recording may be unavailable or of poor visual or sound quality but we do aim to record all live sessions.
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2. What if I need additional support?
Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.
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3. What if I am ill during the membership?
If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period please let us know and we will support you wherever we can.
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4. Is the membership suitable for all individuals and those at all stages of fitness?
The membership is best suited to woman over the age of 40 who are looking to integrate a Pilates-based movement method into their life. I welcome those for whom exercise has been a challenge due to aches and pains of midlife or previous injury. You may still find benefit if you already have a high level of fitness and have no challenges which limit this and it may complement an existing training schedule.
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General
We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.
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Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail.
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We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
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If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
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These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction over any matter and proceedings arising out of the Membership.